Online Meal Accounts
MyLunchMoney.com

Parents…
How about an easier way to deposit lunch money?
Papillion-La Vista Schools now offers online student lunch accounts
through MyLunchMoney.com


No more worries about running out of lunch money!
MyLunchMoney is a convenient option for the parents and students in our District.  It allows you to access your student’s lunch account online for making deposits and viewing account information.  You can say goodbye to the days of sending cash and checks to school and wondering how much money is left in the lunch account.  Benefits to you include:

• Convenience – The need for sending cash or checks is eliminated.  You can make payments at any time of the day or night.  With the Smart Pay recurring payment option, your first transaction can be your last.
• Peace of Mind – You will know that your child always has money available for meals and you can check the meal account balance online.
• Account Information – In addition to checking account balances, you will also be able to go online to check what your child is spending each day and what items they are purchasing.
• Faster Lunch Lines – As cash sales are eliminated through online deposits, lunch lines speed up in Junior and Senior High Schools, giving students more time to eat. 
       
  Frequently Asked Questions
  How do I enroll?
  What Credit/Debit cards can I use to deposit Money?
  Is there a fee for using MyLunchMoney.com?
  How safe is my credit/debit card information?
  What is Smart Pay?
  Can I be notified if my child’s account balance is low?
  How do I stop email notifications on my account?
  Will I be notified if my credit/debit card expires?
  When will the money I deposit online show up in my child’s lunch account at the school?
  Can I view my child’s spending history?
  What items show up in the Meal History report?
  Can I speak to a live person if I have questions about my credit/debit card transaction?
  Will any unused money in my child’s account carry over to the next school year?
  Can I transfer money from one child's account to another?
  How do I request a refund?
  What do I do if I forget my username or password?
  How can I check and change my student's date of birth on the website?
  How do I close my account?
  

   

  Q.  What Credit/Debit cards can I use to deposit Money?
  A.  At this time, you can use MasterCard, Visa or Discover cards with this system.  Both credit cards and debit cards will work.

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  Q.  Is there a fee for using MyLunchMoney.com?
  A.  There is no charge to the parent to use this service.
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  Q.  How safe is my credit/debit card information?
  A.  Your personal and credit card information is protected by MyLunchMoney.com with the most advanced Internet security – SSL encryption certified by VeriSign.
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  Q.  What is Smart Pay?
  A.  Smart Pay is one payment option that is designed for busy parents who want to make sure that their child always has money in their account without having to constantly check their balance.  It allows you to set their account to automatically replenish the account when the balance gets low.  You set the level at which you want it replenished, your card is automatically charged and an e-mail is sent to you.  **PLEASE NOTE: If set properly, Smart Pay is your best way to ensure your child never runs out of money in their account.
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  Q.  Can I be notified if my child’s account balance is low?
  A.  Yes, under the ‘E-mail Notification Settings', you can select the option to be notified every time your child’s balance drops below the dollar amount you determine.  However, using Smart Pay as described above may be a better option because it allows you the flexibility of setting your own low balance level and automatically funds the account without you having to do anything!
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  Q. How do I stop email notifications on my account?
  A. To disable email notifications, please log onto your account and go to the parent homepage, then select 'edit account'.  The email notification settings are located beneath the security question and answer boxes.  Uncheck the notification you want to stop receiving and select submit to save your changes.
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  Q.  Will I be notified if my credit/debit card expires?
  A.  You have this option under ‘E-mail Notifications Settings' and we strongly encourage you to select this option.  If selected by checking the box, you will be notified by e-mail 30 days before your card expires.
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  Q.  When will the money I deposit online show up in my child’s lunch account at the school?
  A.  The money will show up in the account within 48 hours of the online transaction.  Therefore, it is important that you plan your deposits to ensure that there is still adequate money in the account to cover two days’ meals when the deposit is made.  The Smart Pay option can help you accomplish this as described earlier.
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  Q.  Can I view my child’s spending history?
  A.  In the ‘Meal History’ report, parents can view a week’s worth of meal purchases.
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  Q.  What items show up in the Meal History report?
  A.  Items will include meals purchased, second portions of food, and a la carte items.  If further explanation is needed, you can contact the lunch para at the school.
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  Q.  Can I speak to a live person if I have questions about my credit/debit card transaction?
  A.  MyLunchMoney.com has live representatives available to assist you Monday through Friday from 8:00 a.m. to 7:00 p.m. EST. Just call 1-800-479-3531.
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  Q.  Will any unused money in my child’s account carry over to the next school year?
  A.  Yes, the District carries all balances over to the next school year, allowing you the convenience of starting the year with money already in the account.  The only students who need to ask for a refund are graduating seniors or students who are moving out of the district.  Refunds should be obtained at the school where your child attends.  Refunds cannot be issued online.
  You must also disable the Smart Pay feature before requesting a refund.
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  Q. Can I transfer money from one child's account to another?
  A. Yes.  To do this, call the Food Service Office at 402-537-6250. Transfers cannot be done online.
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  Q. How do I request a refund?
  A.  Contact the lunch cashier at the school where your child attends.  Refunds cannot be issued online.  Be sure to disable Smart Pay before requesting a refund.
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  Q. What do I do if I forget my username or password?
  A. Click on the 'Login Trouble? Click here for help' option on the parent homepage of mylunchmoney.com.  Once you answer the security questions you will be able to log back into your account immediately.  If you are still having trouble retrieving your password, you can request this information by sending an email to the support team by clicking on the contact link on the parent homepage of mylunchmoney.com.  Complete the contact information, select support as the department, then choose submit to send your message.  You can also contact the customer service team at 1-800-479-3531.
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  Q. How can I check and change my student's date of birth on the website?
  A. If you received a failed payment stating 'wrong student' or 'invalid date of birth' you can check the date of birth on the website by clicking on the green edit button to the left of your student's name on the mylunchmoney.com home page.  If the date of birth is wrong, change it to the correct date and click submit to save the changes.  If the date of birth is correct, call the Food Service office at 402-537-6250 for help.
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  Q. How do I close my account?
  A. Accounts must be closed by contacting Mylunchmoney.com directly.  Select the contact tab on the homepage and send an email requesting to close the account.  Refunds are obtained through the School District as outlined above.
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  Instructions for Enrolling in MyLunchMoney.com
  Before you begin enrolling, you will need to obtain the student ID number for each of your children.  This is not the PIN number they use in the lunch line.  Parents can obtain this number from the school or by calling the food service office at 402-537-6250.  Once you have obtained the student ID number, it's easy to enroll!  To begin, go to the webpage, www.mylunchmoney.com and click on the green button 'Register for An Account.' 
   
  Papillion-La Vista School District hopes that you will enjoy the convenience of making online deposits.  Remember, there is no cost to enroll or use this service.  For more information, call the Food Service Office at 402-537-6250.
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